How we handle your information — plainly, so there's nothing hidden between the lines.
Effective date: 07/02/2026 Last updated: 07/02/2026
The Short Version
When you book with us, browse our site, or reach out, we collect a small amount of information to run our business — your name, contact details, and event information. We use it to communicate with you about your booking, run your party, and occasionally share updates about what we're up to.
We don't sell your information. We don't share it with third parties for their own marketing. And you can opt out of anything from us at any time.
If you want the details, they're below.
Who We Are
The Royal Payne is a mobile craft party service based in Fort Wayne, Indiana, operated as a DBA under By Pink LLC. When this policy says "we," "us," or "our," we mean The Royal Payne.
Contact us: [email protected]
What We Collect
Information You Give Us
When you book a party, fill out our contact form, sign up for our email list, or reach out to us directly, we may collect:
Contact information — your name, email address, phone number, and mailing address if provided
Event details — the date of your party, guest count, venue location, guest of honor's name, and anything else you share with us to help us prepare
Payment information — processed securely through our third-party payment processor.. We don't store your card details on our servers; we only receive confirmation of payment
Communication history — records of emails, texts, and messages between us
Information We Collect Automatically
When you visit our site:
Device and browser information — IP address, browser type, device type, operating system
Usage information — pages you visit, time spent on each page, links you click
Location information — approximate location based on your IP address
Cookies and similar technologies — see the Cookies section below
How We Use Your Information
We use your information to:
Confirm your booking, prepare for your event, and provide the service you've hired us for
Send you appointment reminders, confirmations, and event-related communications
Process payments and manage our business records
Respond to your questions, requests, and support needs
Send you occasional updates about The Royal Payne — but only if you've opted in
Improve our website and services
Comply with legal obligations and enforce our terms
Protect against fraud, unauthorized access, or other illegal activity
We don't use your information for anything else without asking you first.
Text Messages (SMS/MMS)
When you provide your phone number and check the SMS consent box on our booking or contact forms, you agree to receive text messages from us. These may include:
Transactional messages — booking confirmations, appointment reminders, event details, and payment notifications
Marketing messages — special offers, seasonal packages, and business updates (only if you've opted in to that specific option)
Message frequency varies. Message and data rates may apply.
To opt out: reply STOP at any time to any text message. You'll receive one final confirmation that you've been unsubscribed.
For help: reply HELP at any time or contact us at [email protected].
Your mobile information is never shared with third parties or affiliates for their marketing or promotional purposes.
Who We Share Information With
We share your information only with the following categories of third parties, and only as needed to run our business:
Service Providers
We use these tools to operate The Royal Payne. Each has their own privacy policy governing how they handle data:
Payment processor (e.g. Stripe) — payment processing
Google Workspace — email, file storage, and calendar
GoHighLevel (LeadConnector) — customer relationship management, booking calendar, forms, and workflows
Google Analytics — website usage analytics
Meta / Facebook — if you interact with us through Facebook or Instagram
Legal Requirements
We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
If The Royal Payne is ever sold, merged, or transferred to another business, your information may be transferred as part of that transaction. If this happens, we'll notify you and give you the option to opt out where applicable.
What We Don't Do
We don't sell your information to anyone
We don't share it with third parties for their own marketing purposes
We don't use it for anything you haven't agreed to
How We Protect Your Information
We take reasonable steps to protect your information, including:
Encrypted payment processing through PCI-compliant providers
Password-protected systems and limited access
Secure hosting and regular security updates
No system is 100% secure, and we can't guarantee absolute security. If we ever experience a data breach that affects your information, we'll notify you and take appropriate action as required by law.
How Long We Keep Your Information
We keep your information only as long as we need it:
Booking records — kept for 7 years for tax and legal purposes
Marketing preferences — kept until you unsubscribe or ask us to delete them
Website analytics — kept for up to 26 months
Communication records — kept for up to 3 years, unless needed longer for legal reasons
You can request that we delete your information at any time (see Your Rights below).
Your Rights
Depending on where you live, you may have specific rights under privacy laws like the California Consumer Privacy Act (CCPA), Virginia Consumer Data Protection Act (VCDPA), or similar state laws. These rights include:
Right to know — request a copy of the information we have about you
Right to delete — ask us to delete your personal information
Right to correct — request corrections to inaccurate information
Right to opt out — of marketing communications and (if applicable) the sale of your information
Right to non-discrimination — we won't treat you differently for exercising your rights
To exercise any of these rights, email us at [email protected]. We'll respond within 30 days.
California residents: We don't sell personal information as defined by the CCPA. You have the right to know what we collect and how we use it (this policy covers that).
Children's Privacy
The Royal Payne is not directed at children under 13, and we don't knowingly collect personal information from children under 13. Our services are booked by adults (parents, party hosts, event organizers) on behalf of their guests, which may include children at events like birthday parties or baby showers.
If you're a parent or guardian and believe your child under 13 has provided us with personal information, contact us at [email protected] and we'll delete it.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
Remember your preferences
Understand how visitors use our site
Improve our services
Support marketing and remarketing efforts
Types of cookies we use:
Essential cookies — required for the site to function (booking system, forms)
Analytics cookies — help us understand site usage (Google Analytics)
Marketing cookies — used for advertising and remarketing (if applicable)
You can control cookies through your browser settings. Disabling cookies may affect how well parts of the site work.
Third-Party Links
Our site may include links to other websites (social media, vendor partners, etc.). We're not responsible for their privacy practices. When you leave our site, review the privacy policy of the site you're visiting.
International Users
The Royal Payne is based in the United States. If you're accessing our site from outside the US, be aware that your information will be transferred to, stored in, and processed in the US. By using our site, you consent to this transfer.
We don't specifically market to or serve customers in the European Union, but if you're an EU resident and you interact with us, contact us at [email protected] to exercise your GDPR rights.
Do Not Track
Some browsers offer a "Do Not Track" signal. Because there's no consistent industry standard for how to respond to these signals, our site doesn't currently respond to them. We're monitoring for guidance and will update this policy if that changes.
Governing Law
This Privacy Policy is governed by the laws of the State of Indiana, without regard to conflict of law principles. Any disputes related to this policy will be resolved in the state or federal courts located in Indiana.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasons. When we make changes, we'll update the "Last updated" date at the top of this page. For significant changes, we'll notify you directly by email or through a notice on our site.
We encourage you to review this policy periodically.
Questions?
If you have questions about this Privacy Policy, how we handle your information, or your privacy rights, email us at:
We're happy to answer anything.
This policy applies to information collected through our website (theroyalpayne.com), our booking systems, our forms, and any other services we offer.